Showing posts with label customer service. Show all posts
Showing posts with label customer service. Show all posts

Tuesday, June 8, 2010

Well…That Is Interesting


I heard a commercial on the radio today for Air Canada’s business class flights to L.A.
For the first time, I am angry enough to write to a company to complain about the content of its commercial.

The commercial talked about how business people flying to L.A. are Air Canada’s top priority, how all their needs are met before they are even uttered and how the airline thinks these people are the stars.

I understand this commercial was aired on a radio station that targets a certain demographic, however, not everyone who listens to it flies business class, but most people do fly Air Canada.

So if Air Canada only loves those who fly business and treat them with the respect, how about everyone else?

I understand money makes the world go round but everyone who flies Air Canada should be offered the same service and the same respect.

Tuesday, March 30, 2010

I am So Frustrated

Why? Why is it so hard to return a phone call?

I had a car accident on Jan. 28. I started to go for massage. For whatever reason, the massage therapist wasn’t being paid. Treatments were stopped, which I understand completely.

She needs to be paid.

I was told to look into it and I did. I called the therapist two weeks ago to tell her what she needed to do to get paid and offered to do it myself. I haven’t heard back.

At first I was OK with treatments stopping as it was affecting the amount of time I was spending with my son. However, my neck is getting more and more sore.

I am sure it’s my imagination, but I can feel my neck pushing on my spine, pushing on my back. I want to hold my neck up to relieve the pressure.

Actually, I just want it fixed.

I called the owner of the massage clinic as well as the man who was actually doing the massage today. Tonight, I will be calling my insurance company to let them know I will need another appraisal as I am going elsewhere.

Wednesday, March 17, 2010

Cloth diaper Users Take Note...


I discovered a new online cloth diaper store – http://www.parentingbynature.com/

My freelance suggested a piece on cloth diapers and interviewed a mom who had started an online business after realizing cloth diapering, for her, was the way to go. Within the article she mentioned a diaper pail liner that could be thrown in the washing machine along with the diapers so there was no touching required.

Perfect, as I not only handled dirty diapers several times more than necessary, I was also using green garbage bags, which were smelly and would get moldy.

So I contacted the source my freelancer used in her story. About a month later, there was still no answer from her and while I appreciate she is a mom with a business, customer service is still customer service and I expect a phone call or an email back in a reasonable time.

So then I went on Google and simply typed in 'cloth diapers'. I checked out several online stores until I found parentingbynature.com

Also run by moms with young children, this business offered excellent customer service.

I ordered the diaper pail liner and four hemp inserts. According to parentingbynature.com, hemp inserts offer excellent protection for heavy wetters or to keep your baby dry overnight.

And anyone who has read this blog for any length of time knows the issues I have had with a wet baby with both cloth and disposables.

So I ordered four. Parentingbynature.com not only had the ordered processed in record time (and quickly corrected a mistake I made in ordering), the package arrived at my local post office within a week.

I still haven’t heard back from the original person.

So those who use cloth, or thinking of going that route, parentingbynature.com is a great source for all things cloth.


As a side note
, the hemp inserts work really well. My son was wet one night but I think it was because the diaper wrap I used was too big. If I use a smaller wrap, he is dry after a 12-hour sleep with drinking through the night.